The EROC time of day portlet shows a history of the types of contacts that have been made by the day of the week and time of day. Each segment is a day of the week starting with Monday, and the time of day is shaded by the morning, afternoon, and evening hours of operation. Contacts made outside of normal hours are flagged as outliers. Within each day of the week, the contacts are shown by week of the study to show coverage over time. This portlet can show all of the EROCs for an interviewer or for specific cases to help determine contact opportunities.
This example shows the interviewer's contact times by day of the week. In this case, the field interviewer has two EROCs logged outside of normal business hours, and the interviewer has only one EROC recorded for the study's morning hours of operation.